PRIVACY POLICY

Last updated: 2 December 2025

[Residential Gutters] (we, us, our) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, request a quote, or use our services.

This policy is written to reflect the Australian Privacy Principles under the Privacy Act 1988. Even if your business is currently covered by the small business exemption, following these principles is best practice and may become required under upcoming reforms. OAIC+2OAIC+2

1. What personal information we collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Suburb or address

  • Property details relevant to the job (for example roof height, gutter condition, access notes)

  • Photos or videos you upload or send to us

  • Any other information you choose to provide via forms, email, phone, or booking enquiries

We only collect information that is reasonably necessary to run our services.

2. How we collect personal information

We collect personal information when you:

  • Fill out a contact or quote form on our website

  • Call or email us using details on the site

  • Book a service

  • Send us photos or notes about your property

  • Interact with our social media links via the website

We may also collect some information automatically through cookies and analytics tools (see section 5).

3. Why we collect and use your information

We use personal information to:

  • Respond to enquiries and provide quotes

  • Schedule and deliver gutter cleaning, repair, or installation services

  • Communicate with you about your booking, changes, or follow ups

  • Send invoices and process payments

  • Improve our website and services

  • Meet legal, safety, and insurance obligations

  • Send marketing messages only if you opt in

We do not sell your personal information.

4. Disclosure of personal information

We may share your information only when needed to run our business, such as with:

  • Our staff and subcontractors who help deliver services

  • Suppliers or service partners (for example waste disposal or equipment hire) when relevant to your job

  • Payment providers if you pay online

  • IT and website hosting providers who store data on our behalf

  • Regulators, law enforcement, or insurers if required by law

Some of these providers may store data overseas (for example cloud hosting or email platforms). When this happens, we take reasonable steps to ensure they handle your data safely and consistently with Australian privacy standards. OAIC+1

5. Cookies, analytics, and tracking

Our website may use cookies and similar technologies to:

  • Keep the site running smoothly

  • Remember your preferences

  • Understand how visitors use the site

  • Measure ad and marketing performance

We may use tools such as Google Analytics and Meta (Facebook) Pixel. These tools collect information like pages visited, time on site, device type, and approximate location. This data is generally aggregated and does not directly identify you. Third party providers handle this data under their own privacy policies. Tracking pixels can create extra privacy obligations, so we keep our use limited and purposeful. OAIC+1

You can disable cookies in your browser settings, but some parts of the site may not work as intended.

6. Direct marketing

If you opt in, we may send you updates, offers, or reminders. You can opt out any time by:

  • Clicking unsubscribe in an email

  • Replying stop to a text

  • Contacting us directly

We will always respect your choice. OAIC+1

7. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:

  • Secure and password protected storage systems

  • Limited access to personal information

  • Regular review of who can access what

  • Safe disposal or deletion once no longer needed

No method of transmission or storage is completely secure, but we work hard to keep your data safe. Recent reforms are also raising expectations around what counts as reasonable security. Aintree Group Legal+1

8. Access, correction, or deletion

You may request access to the personal information we hold about you, or ask us to correct it. You may also request deletion where appropriate.

To do so, contact us at:

Email: [your email]
Phone: [your phone number]

We will respond within a reasonable timeframe. OAIC+1

9. Complaints

If you have a privacy complaint, contact us and we will try to resolve it quickly.

If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC). OAIC+1

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date.